Critical incident management
Call out your critical incident team, and know who’s coming in minutes.
When something happens, the team lead sends a callout, sees who’s available, confirms who goes, logs the engagement and checks in with everyone afterward.
What it does
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Callouts with availability
Members answer Available, Unavailable or Available with limits. The coordinator confirms who goes, releases people and can call for more.
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One incident board
Personnel, support team, updates, engagements and roll call on one board.
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Ask for more help
A team lead can alert the organization-wide leads, who decide whether to widen the callout.
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Check-ins afterward
Check in with everyone after the incident closes. A “needs contact” answer alerts the leads.
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Requests from other organizations
Turn it on and other organizations can ask your team for help through a public page.
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Readiness and reporting
A readiness checklist with targets, and an annual activity report as PDF or Word.
Who uses it
- Critical incident team leads
- Coordinators
- Team members
- Clinical directors
How it fits
Critical incident management uses the same roster and peers as Peer support.